As someone who is extremely time poor, it makes life so much easier when someone responds to your email or phone call promptly

Dear Nicole,

I emailed you a couple of weeks ago because my pump was cutting out. I purchased it from your company just over 12 months ago.

I have been meaning to email you to thank & congratulate you and Davey for the prompt service. It turned out to be nothing (we unknowingly had a kick board placed too close to the air vent), but I was so grateful that it was looked at quickly. As someone who is extremely time poor, it makes life so much easier when someone responds to your email or phone call promptly & when the serviceman arrives at your house when they say they will!

I will certainly be using your services when next required & recommending you to my friends.

You should be proud of the service you provide.

With thanks,

Louise