Frequently Asked Questions

Any questions? We have the answers.

One of the advantages of using a local person with a wealth of experience like Nicole, is that she’s always happy to provide you with the advice you need and to ensure you get the right pool equipment. Nicole has built up a large following of loyal customers throughout Western Australia. People trust her to give them the very best advice, which they know will save them both time and money.

No we are not a franchise.

The staff give you the individual attention that only comes from dealing with a local family owned business, Nicole owns and runs the business herself and does not belong to a franchise group. We are fully independent and stock one of the largest ranges of pool equipment available.

Email an estimate of your pool size (either in litres or the length and width of the pool) and any other details such as the brand, model and size of your sand filter (e.g. 25 inch, 650mm diameter). Details such as the size of your cartridge filter, if you use one (the make and model will tell me if you don’t know), will also be helpful. This way, Nicole can work out the flow rate required and what size pool pump you would need.

My salt chlorinator says I need to add salt, but I have added salt and my salt level is already at the higher end of normal range and my pool keeps going green unless I add chlorine, do I need to add more salt?

Often when a system shows low salt, it is just measuring low conductivity, and while low salt levels is the most common reason for this, another reason is that a salt cell may need replacing. Salt cells are replaceable elements/electrodes, and when their coating wears off after some years, they will need replacing. It may be that your cell is due for a replacement. To get a price on a new cell, just email me the make and model of your chlorinator, or email a few photos showing the makes and models and I can work out what cell is required and quote that for you. Photos of most cell electrodes are shown on our cell page so you may recognise what you need

Cells are replaceable elements that do lose their coating which stops them conducting the electrolysis of salt to chlorine, and they do need replacing every few years.

Yes, we offer accurate water testing in store, our friendly staff are always happy to help you.

Inside the sand filters, there are laterals at the bottom of the sand filter that can get brittle over the years and break. If they do break, then the sand in the sand filter will gradually return to the pool. In most cases, due to the cost of the sand, the cost of a new set of laterals and the labour involved, it is often recommended to replace the complete sand filter.

For Shipping & Delivery information, please click here.


We accept credit card, PayPal and EFT payments for online purchases. In our Claremont store, we accept credit card, EFTPOS and cash payments.

For warranty assistance, please use the warranty page to get in touch with Nicole.  This way, we can look at your receipts and advise you specifically on what the procedure is for the item you’ve purchased. We keep records of all purchases to make the warranty process simple.

Step areas are often tricky business when it comes to pool cover quoting. Daisy offer advice to  help simplify the process and have some tips to make it easier for you to measure, quote and answer those difficult questions.

Every Daisy pool cover is custom made and welded in rectangles. If there is a portion of the pool that protrudes out from the main body eg the steps, we can weld on rectangles to cover these sections. The terminology ‘step area’ is the term used to describe the section of the pool cover that we weld to the side.

It does not matter if the section protruding out is a swim area, spa or anything else. For all pool covers, this is still treated as a ‘step area’. We like to keep it simple!

Typically a step area is located near one of the corners. If you are sanding at the step area end and looking at the pool, the step area is usually either to your right or left. If it is by your right foot, we call this a Right Hand step area; on the left side, it is the Left Hand step area.

As long as we can locate where the ‘step area’ is, we can weld the additional rectangle to the main body of the pool cover.

If you have more than one step area, say you have actual steps on the right as well as a protruding spa also on the right but at the other end of the pool, we would call then a Right Hand step area with a Right Hand Top step area.

When you measure a step area, remember we make the pool cover in rectangles, so we need the length and width of the main body of the pool, then the length and width of the step area. We then weld the two rectangles together to have the one cover.

We will also need to know where the step area or areas are e.g. left or right and if at the end of a pool or somewhere else. If at the end of the pool, we’ll need to know how far from the end of the pool cover it is.

Don’t worry if you have a unique pool – even if it has lots of curves! All we’ll need is the maximum length and width of the pool and we’ll supply a rectangular cover for on-site fitting.

To measure a step area, remember we are adding it to the main body of the pool cover. If the step area does come outside of the main body, simply measure how long and wide the step area is.

If the step area inverts inwards and it is not further out than the main body, then you don’t need any extra material to cover it. You’ll just have to trim away the excess.

By supplying our pool covers trimmed and welded as rectangles, you’ll get the one pool cover almost ready to go. All you have to do is trim to exact requirements on site using the swimming pool as the real life template. This minimises the risk if you have a slight difference in your measurements and ensures less mistakes and wastage. Oh and we have Daisy scissors to help if you need a pair.

Generally the answer will be yes.

However, if the step area is particularly hard to get to every time you roll up the cover then we would advise not to cover it. Likewise, if there is a centre step area section, like a seat built into a wall, that is hard to get to, we would also advise to leave this step area uncovered to make using the pool cover easier.

Pricing a step area is the same as pricing the pool cover. Simply multiply the length by the width (to get the square meters), add the square meters of the step area to the square meters of the main pool size. Multiply the total square meters by the cover price and you’ve got it!

Saving costs: Don’t just take the maximum width of the pool including the step area as the width because once you have cut out the step area there will be a lot of wasted material that the customer has paid for.

Step areas are normally at the shallow end while rollers are normally located at the deep end away from the entry and exit to the pool.

To recover the pool cover, fold the step area over onto itself to create a clear line of sight to the roller, then roll up the pool cover.  Folding and leaving the step area folded when it is on the roller is fine.

In rare cases, the step area is located at the roller end, which means that it will need to be folded at the beginning of the roll. This is not ideal as it will create an uneven roll and will always veer off one way.

The size of the step area can also be a challenge. It is hard to fold a step area that is over 2–3 meters long or over 1m wide.

Daisy can weld a step area to any size, however folding larger step areas can be awkward.

Monday: 8:30am – 5:30pm
Tuesday: 9:00am – 5:00pm
Wednesday: 8:30am – 5:30pm
Thursday: 8:30am – 6:00pm
Friday: 8:30am – 5:30pm
Saturday: 8:30am – 5:00pm
Sunday: 9:00am – 5:00pm

If you would like my own advice on the type of blanket, I suggest a 525 micron if possible as they last a lot longer. The colour though is just personal preference. The warranty given by Daisy is 8 years (or 10 if they install it). All blankets get a pro-rata warranty.

No. Daisy will give you at least 15cm extra (150mm) on the width and 30cm extra (300mm) on the length to allow for shrinkage and upturn so you only need to provide the inline water measurements.

They are all solar covers (so will warm the water if in the sun) except the titanium cool/ silver and that one is recommended for very hot climates (eg up north of WA if you find the pool is in sun and gets too warm with a solar blanket).

For rollers, the UTC are economical but of course very light weight and not as sturdy. The 5 Star is very good quality and then the type of 5 Star is just personal preference. Some are lower to the ground which some people prefer as it is more streamline and others are higher so they are easier to bend down to. Some of course have wheels like the LP and FM that have lockable castor wheels or the MKII has just one wheel on one end only and can be moved in one direction only.

The quote will take you step by step to quote what you need. If you only order a blanket it will offer you a refit kit and over cover at one step (simply as they are not part of the blanket, they come with rollers). It will ask you if you want installation and quote that if required.

If you find you have an unusual pool with a step in the middle or more than one step, as long as you get a quote for the right number of metres, you can order it and then note on the areas where it asks for notes, that you are going to send a diagram in a separate email. As long as you have ordered the right number of metres, we can then attach the diagram to our order to Daisy for you.

Daisy normally take around 3-6 working days from time of order until time of delivery in the metro area, this will increase closer to Xmas. For country deliveries allow a few days longer.

Daisy normally take 1-2 weeks from time of order until time of delivery and installation. This can take longer during the December/ January period.

Daisy now charge a flat rate of $25 per delivery everywhere, so no matter where you are or how many items you get it is just the one $25 charge.

Yes, you do need to protect your blanket when it is rolled up on the roller. If you are ordering a roller, the over cover will come free. If you are just ordering a cover you can use your existing over cover or if it has broken down, then you will be offered an over cover in the ordering process. The only extra information we need is the size of the roller tube in metres so they can make it large enough.

Yes, that is available on our website, just type ‘refit kit’ in the search bar and the item will come up and you can order it online


The thickest 525 micron blankets get 8 years warranty (or 10 if Daisy install). The 400 micron get 5 years and the 250 micron get 3 years. All pool covers get a pro-rata warranty.

Breathable pool covers are designed with holes punched though the cover. The covers benefits claim that when you allow your pool to breath, it results in a cleaner, longer lasting pool and a healthier swimming environment.

If you have a Roller System, use the white over-cover supplied every time you recover the cover. If you don’t have a Roller System, the cover must be removed and placed completely in the shade. It must never – not even for a few minutes – be left in the sun when folded. This is because the heat generating effect of the cover is magnified immensely when folded, and it will very quickly self-destruct. The results may not be immediately visible, but they can be very serious.

There can be so much heat created that the air expansion creates sufficient pressure to force the lamination of the two sheets apart, causing the bubbles to join and form lines of larger bubbles. This is not life-threatening to the cover unless repeated consistently, however, the cover can get so hot that it becomes molten and welds itself together – completely ruining it.

A Daisy pool cover without a roller is quite a large piece of material, and in practical terms is much easier for two people to handle. You should have one person on either side and concertina the cover on the ground, then fold the sides to the middle and pick it up and store in the shade—not under shade cloth. If only one person is available, they should kneel at the end of the pool, lean out as far as possible, pick up the centre of the cover and draw it towards themselves forming the concertina beneath their knees.

The next step is to measure the pool. Do not be concerned if your pool is an unusual shape, just keep in mind all covers need to be made as a rectangle to start and then you trim them to shape. Daisy provides additional information on their video.

  1. Measuring your pool is simply a matter of measuring the maximum water level width (W) and length (L) of the main body of water. 
  2. Using a tape measure, measure the length (L) and width (W) of your pool
  3. Multiply the L x W to give the square metre figure which you’ll need to calculate the costs of your Daisy pool cover
  4. Daisy will include extra material to allow for upturn and shrinkage, so the exact water level measurements are all that are required
  5. If your pool has steps, measure the step area separately.
  6. If you have a uniquely shaped pool, treat it as rectangular.

We get asked this a lot, and it is not our choice to not price all our items, but a supplier requirement. Often supplier’s do this to ensure that customers don’t add the wrong product to their cart and end up with an unsuitable product, so they are encouraging customers to reach out to ask questions. For example, many customers will buy a pump not suitable for their pool or filter size, so they want you to reach out for expert advice on which are suitable.

Some glass media is all one grade and it does not matter. Other brands use a coarse and a fine, if you have a coarse and a fine one, you need to add coarse first so it goes near the laterals of the filter.

More information here.

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Daisy Pool Cover

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Please feel welcome to also email us a diagram along with the answers below
Using the how to measure diagram, please provide the size of your pool in metres, please provide Pool Width (A) and Pool Length (B) in metres
Please include total length (B) in metres and total width (A) in metres if you have not listed it below the diagram
Does your pool have a step? Please note if your step is at the end of the pool and not on the side, you need to include it in the overall length of the pool as they cannot add to the length of the blanket for a step, only the width*
If your pool has a step is it on the RHS or LHS when looking from the shallow end of the pool?
What cover shall we quote you on? Note the thickest 525 micron covers do last longer*
If you need a quote on a roller, which roller shall we quote? If you choose one that does not suit the size of your pool, we will quote the closest option.*

If you already have a roller, do you need the attachment kit (refit kit) to reattach your new blanket to your existing roller? Please note if you are ordering a roller it will come with an attachment kit included*
If you already have a roller, do you need an over cover to protect the blanket once rolled up. You will likely already have one, but some customers find it has worn out so they need a new one to protect their new blanket. If you need an over cover we need to know the length of the roller tube in metres. Please note if you are ordering a roller it will come with an over cover included.*
Picture shows over cover (and roller leg)
The white material is the over cover protecting the blanket when rolled up
Delivery is $27.50 or you can choose to collect from Daisy in Welshpool
Do you want Daisy to install your item/s? We can organise the professionals at Daisy to install your items for you if you live in the metro area.*
Send me a copy of my responses.*
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