Purchase & Returns Policy

Purchase & Returns Policy

Purchase Policy

Please choose your purchase carefully and contact us if you have any questions about the suitability of a product before you purchase so we can assist you to make the best product purchase.

Our products have been selected because of their quality and we are confident that you will be pleased with your purchase. We only supply products from trusted brands that offer comprehensive manufacturer’s warranties and offer service and support.

Faulty Goods

If you receive a faulty item, we will ensure this is rectified as quickly as possible for you with a replacement. Please contact us with details and a photo if convenient and we will have the problem rectified for you. We abide by the WA Consumer Law and please click below if you would like more information on those below



All returned items are subject to a 30% restocking fee and our policy lasts 30 days from date of purchase. If 30 days have gone by since your purchase unfortunately, we cannot offer you a refund/ exchange or credit note.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and presentable for sale.

To complete your return, we require you to contact us to be assigned a (RAN) Return Authorization Number and you will need to provide your receipt or proof of purchase. Please do not send your purchase back to the manufacturer, all goods must be freighted back to 211 Sitrling Hwy, Claremont WA 6010 and they must include the receipt and RAN.

There are certain situations where refunds will not be granted:

  • The item is not in its original condition
  • The item is damaged due to misuse
  • The item missing parts for reasons not due to our error
  • The item is returned more than 30 days after delivery
  • The item is not returned with the receipt and RAN

Steps for Returning a Product

To return a product simply follow the steps below:

  1. Submit your details via our contact form to obtain a Return Authorization Number (RAN). All RAN are given by email for record tracking (not by phone). The details to submit in the email are: Name, Email Address, Phone number, Product Description, Order/ Invoice Number, Reason you want to return the item.
  2. Pack the product in the original packaging and include all of its components and accessories as well as a copy of the original receipt.
  3. Address the package as below: Att: Returns (include the Return Authorization  Number). Best Price Pool Equipment – 211 Sitrling Hwy, Claremont WA 6010
  4.  Ship the product to us using a shipping service with tracking
  5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receiving the return.

Late or missing refunds

If you haven’t received a refund within 14 days of returning your item, please contact us and we will follow it up and reply to your request within 72 business hours.

  • Sale Items
    Only regular priced items may be refunded unfortunately, sale items cannot be refunded.
  • Special Orders
    We do at times get special items in at customers requests that we do not stock, we do not take returns on these items for change of mind due to the time and expense in obtaining these items for you.
  • Exchanges
    We do not offer exchanges for change of mind but if you have a defective item or a warranty claim, please fill out a warranty request form and we will forward it on to the manufacturer and we will follow this up for you and get this sorted for you in very timely manner. If you need help with lodging a warranty request please contact us and we will be very happy to assist to sort out any problems for you.
  • Shipping
    You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund even is the item stated Free Shipping as shipping is an expense we have paid in providing the item to you. If you are shipping an item to us, please use a trackable shipping service or purchase insurance to ensure we receive your return. We deliver products using Australia Post. Shipping costs are influenced by the size and weight of the product and your location.

Please contact us for any returns and additional return information.

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Daisy Pool Cover

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Please feel welcome to also email us a diagram along with the answers below
Using the how to measure diagram, please provide the size of your pool in metres, please provide Pool Width (A) and Pool Length (B) in metres
Please include total length (B) in metres and total width (A) in metres if you have not listed it below the diagram
Does your pool have a step? Please note if your step is at the end of the pool and not on the side, you need to include it in the overall length of the pool as they cannot add to the length of the blanket for a step, only the width*
If your pool has a step is it on the RHS or LHS when looking from the shallow end of the pool?
What cover shall we quote you on? Note the thickest 525 micron covers do last longer*
If you need a quote on a roller, which roller shall we quote? If you choose one that does not suit the size of your pool, we will quote the closest option.*

If you already have a roller, do you need the attachment kit (refit kit) to reattach your new blanket to your existing roller? Please note if you are ordering a roller it will come with an attachment kit included*
If you already have a roller, do you need an over cover to protect the blanket once rolled up. You will likely already have one, but some customers find it has worn out so they need a new one to protect their new blanket. If you need an over cover we need to know the length of the roller tube in metres. Please note if you are ordering a roller it will come with an over cover included.*
Picture shows over cover (and roller leg)
The white material is the over cover protecting the blanket when rolled up
Delivery is $27.50 or you can choose to collect from Daisy in Welshpool
Do you want Daisy to install your item/s? We can organise the professionals at Daisy to install your items for you if you live in the metro area.*
Send me a copy of my responses.*
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